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Privacy Policy

Last updated: 22/11/25

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This Privacy Policy explains how I collect, use, and protect any personal information you provide when you visit my website or contact me about my upholstery services. I am committed to ensuring that your privacy is protected and that I comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

Gemma Bateman, Gem Bateman Upholstery
Email: gembatemanupholstery@gmail.com

I am the data controller for any personal information you provide.

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2. What Information I Collect

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The only personal data I collect is information you voluntarily provide when you contact me. This may include:

  • Your name

  • Your email address

  • Your phone number

  • Any other details you choose to include in your message

My website does not process payments, create user accounts, or require you to submit any forms other than contact information.

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3. How I Use Your Information

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I use the information you provide only to:

  • Respond to enquiries

  • Provide quotes

  • Coordinate and deliver upholstery services

  • Maintain my business records as required by law (e.g., invoices)

I do not use your information for marketing unless you explicitly ask to be added to a mailing list.

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4. Legal Basis for Processing

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I process your personal data on the following legal bases:

  • Legitimate interests – to respond to enquiries and provide requested services.

  • Legal obligation – to keep financial records when you become a customer.

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5. How Your Information Is Stored

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Your information may be stored in:

  • My email inbox

  • My phone contacts

  • Business records (for customers)

I take reasonable steps to keep your information secure and prevent unauthorised access.

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6. How Long I Keep Your Information

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I keep:

  • Enquiry emails – for up to 12 months

  • Customer records (e.g., invoices) – for up to 6 years, as required by UK tax law

After this time, information is securely deleted.

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7. Sharing Your Information

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I do not sell, rent, or share your personal information with third parties except when required by law (e.g., HMRC audits).

I do not use third-party marketing or analytics services that collect personal data from your visit.

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8. Cookies

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My website may use basic cookies necessary for its operation.
I do not use cookies for tracking, advertising, or analytics unless stated otherwise on the website.

If cookies are used, you can adjust your browser settings to refuse them.

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9. Your Data Protection Rights

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Under UK GDPR, you have the right to:

  • Access the personal data I hold about you

  • Request correction or deletion of your information

  • Object to or restrict how your data is used

  • Withdraw consent (if I rely on consent)

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, please contact me at: gembatemanupholstery@gmail.com

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10. Links to Other Websites

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My website may contain links to external sites. I am not responsible for the privacy practices of those websites.

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11. Changes to This Privacy Policy

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I may update this policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

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